Privacy Policy

Last updated: 9/12/2025

Welcome to Yula Lounge (“Company”, “we”, “our”, or “us”).
We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit https://yulalounge.com (the “Website”), contact us, make a reservation, or interact with any of our online channels.

By using our Website, you consent to the practices described in this Privacy Policy.

 

1. Contact Information

Yula Lounge
Address: The Beach, JBR, Dubai, United Arab Emirates
Email: booking@yulalounge.com
Phone: +971 50 109 8821

 

2. Information We Collect

We collect all categories of personal and usage data, including but not limited to:

2.1 Personal Information You Provide

• Name
• Email address
• Phone number
• Reservation details (date, time, party size, preferences)
• Messages sent through forms or WhatsApp
• Event inquiries or special requests
• Information provided during bookings or marketing sign-ups

2.2 Automatically Collected Information

When you browse our Website, we automatically collect:

• IP address
• Device type and browser information
• Cookies and tracking data
• Pages visited and time spent
• Location data (approximate)
• Referral sources

2.3 Information From Third-Party Services

Because Yula Lounge uses multiple integrations, we may receive data from:

• Google Analytics
• Meta (Facebook) Pixel
• WhatsApp Business widget
• Online booking systems
• Email marketing providers
• Payment processors

All data collected through these services may include identifiers, usage data, and interaction information.

 

3. How We Use Your Information

We use your information for the following purposes:

• To process and confirm reservations
• To respond to inquiries and provide customer support
• To send booking updates, confirmations, and reminders
• To send marketing communications, promotions, and newsletters
• To analyze website performance and improve user experience
• To personalize marketing and advertising campaigns
• To comply with legal obligations
• To prevent fraudulent activity and maintain platform security

 

4. Cookies and Tracking Technologies

Yula Lounge uses:

• Cookies
• Google Analytics tracking
• Meta Pixel for advertising
• WhatsApp tracking
• Booking widget cookies

These tools help us:

• Understand user behavior
• Improve the Website
• Deliver ads (retargeting and interest-based)
• Measure marketing effectiveness

You may disable cookies in your browser settings, but website functionality may be affected.

 

5. Sharing of Your Information

We share personal data only with trusted third parties necessary for operating the Website and delivering our services:

• Booking platforms (for reservations)
• Google Analytics (for analytics insights)
• Meta Platforms (for marketing campaigns)
• WhatsApp Business (for communication)
• Email marketing providers (newsletters, promotions)
• Payment processors (if payment is ever collected online)
• IT, hosting, and website service providers

We do not sell personal data.

All third parties are required to protect your information in accordance with applicable data protection laws.

 

6. International Data Transfers

Because we work with global service providers (Google, Meta, etc.), your data may be transferred outside the UAE, including to the EU, UK, or United States.

We ensure all transfers follow recognized legal safeguards such as:

• Standard Contractual Clauses (where applicable)
• Adequate protection under privacy frameworks

 

7. Data Retention

We retain personal data for as long as necessary for business, marketing, and operational purposes, or until a user requests deletion.

 

8. Your Privacy Rights

Depending on your location (including EU/UK users under GDPR), you may request:

• Access to your data
• Correction of inaccurate information
• Deletion of your data (“Right to be forgotten”)
• Restriction of data processing
• Withdrawal of consent
• Opt-out from marketing communications

To exercise these rights, contact us at:

booking@yulalounge.com

 

9. Security of Your Data

We implement industry-standard security measures to protect your personal data, including:

• Encryption where possible
• Secure servers and firewalls
• Access control management
• Continuous monitoring for vulnerabilities

However, no online transmission is 100% secure, and we cannot guarantee absolute protection.

 

10. Marketing Communications

By providing your contact details, you consent to receiving:

• Promotional messages
• Event announcements
• Special offers
• Reservation reminders

You may unsubscribe at any time using the link provided in emails or by contacting us directly.

 

11. Links to Third-Party Websites

Our Website may contain links to external sites.
We are not responsible for the privacy practices of those websites. We encourage users to review their privacy policies separately.

 

12. Updates to This Policy

We may update this Privacy Policy at any time.
Any changes will be posted on this page with an updated effective date.

Continued use of the Website indicates acceptance of the revised policy.

 

13. Contact Us

For privacy questions, concerns, or requests, contact:

📧 booking@yulalounge.com
📞 +971 50 109 8821
📍 The Beach, JBR, Dubai, United